SOA – Customer Service Center

Customer Service Center

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  3. Connecting & Messaging

Contents

  1. How can I find other app members?
  2. How do I message with other members?
  3. How do I follow other members?

Connecting & Messaging

Contents
  1. How can I find other app members?
  2. How do I message with other members?
  3. How do I follow other members?

How can I find other app members?

  • Use the search function to look up a member by name, job title, SOA designation, or primary area of practice.
  • Browse the member directory in the web version.
    • Open the Activity Feed. On the right side you will see a partial list of Community Members. 
    • Click on See All to browse the full list of members. You can also use filters (in the upper right) to narrow your list. 

How do I message with other members?

To message with other members, you will need to connect with them first. 

  • View their profile and tap on the Connect button.
  • You will see a confirmation that your request was sent. Once the member has accepted your request, you will both be able to message each other. 
  • Open the messaging menu and tap the (+) icon to start a new conversation. 
  • Type the member’s name or tap them in the list to add them to the message. To send a group message, add additional names. 

Please note: Messages can include text or emojis only. Images, gifs and other files are not supported. 

How do I follow other members?

When you follow another user, you will receive a push notification each time that member posts in the app.

  • View the user’s profile and tap the Follow button.
  • The button will change to show Following and you will see a notification of the change.
  • If you later decide you no longer want to follow someone, view the user’s profile and tap the Following button. The button will change back to Follow and you will see a pop-up notification of the change.  

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Customer Service in U.S.

Email: customerservice@soa.org

Phone: +1-888-697-3900

Monday - Friday, 8 a.m. to 5 p.m. U.S. Central Time.

Customer Service in China

Email: asiacustomerservice@soa.org

Phone: +86-10-6580-0686

Monday - Friday, 9 a.m. to 6 p.m. Beijing Time.



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