Customer Service Center
What is the process for submitting my ASA Application? Following completion of the APC you will receive an email about completing an ASA Application. Once you have submitted the application, you will see a confirmation screen that your application has been submitted successfully. We recommend reviewing your transcript to ensure…
How do I access my FAP Modules? After completing your registration: This should take you directly into your modules. Alternatively, you can log directly into https://learning.soa.org/ How long do I have access to my FAP modules? Candidates have 24 months of access from their purchase date. Candidates are eligible to…
Which exams provide an unofficial preliminary pass/fail result? Exams P, FM and SRM provide an unofficial pass/fail result. How do I receive my unofficial preliminary pass/fail result? Please allow up to 24 hours after taking the exam to receive your preliminary result via email. Please also be sure to check…
What are the exam dates? Scheduled exam dates can be found on the Exam Schedule for Computer-Based Testing page. In general, the SOA releases the schedule for the next year’s exams in the fall. When does exam registration open? Exam registration opens approximately 6 weeks before the registration deadline. Exam…
How do I change my name? You can request to have your name updated by completing the Name Change Form. Note: You will need to provide a photo of a Government-Issued ID, Driver’s License, Passport, or Marriage Certificate. How do I change my email address? Login to My SOA and…
How do I register for a CBT exam? Registration for CBT (Computer Based Testing) exams is a multi-step process: Register and pay the exam fee with the Society of Actuaries Within approximately 15-30 minutes you will receive your acknowledgement/receipt by email that includes your Candidate ID/Eligibility ID Wait approximately 60-90…
What is Validation by Educational Experience (VEE)? Validation by educational experience (VEE) is a process for validating candidate knowledge of topics not tested by any of the ASA exams. Validation through the VEE process is appropriate for topics that are either best learned in a classroom environment, or are considered…
Why can’t I see the MySOA educational pathway? The educational pathway has been discontinued on the SOA website. For questions regarding pathway transitions/conversions, or to inquire about what requirements you still need in order to obtain your ASA/FSA, please email customer service. How do I order exam Study Notes? Study…