Customer Service Center
Where do I find member dues information? The Member Dues page has information on the following: Online dues payment Deadlines and late fees Dues waivers Membership resignation & reinstatement Where can I find volunteer opportunities with the SOA? We’re excited about your interest in volunteering! You can find available volunteer…
How do I access my FAP Modules? After completing your registration: This should take you directly into your modules. Alternatively, you can log directly into https://learning.soa.org/ How long do I have access to my FAP modules? Candidates have 24 months of access from their purchase date. Candidates are eligible to…
When are exam grades released? There is a grade release schedule available on the Exam Results page. Where can I find my exam score? You will be able to locate your exam score on your SOA transcript. Can I get a score for each question on my FSA exams? A…
What are the exam dates? Scheduled exam dates can be found on the Exam Schedule for Computer-Based Testing page. In general, the SOA releases the schedule for the next year’s exams in the fall. When does exam registration open? Exam registration opens approximately 6 weeks before the registration deadline. Exam…
How do I change my name? You can request to have your name updated by completing the Name Change Form. Note: You will need to provide a photo of a Government-Issued ID, Driver’s License, Passport, or Marriage Certificate. How do I change my email address? Login to My SOA and…
How do I register for a CBT exam? Registration for CBT (Computer Based Testing) exams is a multi-step process: Register and pay the exam fee with the Society of Actuaries Within approximately 15-30 minutes you will receive your acknowledgement/receipt by email that includes your Candidate ID/Eligibility ID Wait approximately 60-90…
What is Validation by Educational Experience (VEE)? Validation by educational experience (VEE) is a process for validating candidate knowledge of topics not tested by any of the ASA exams. Validation through the VEE process is appropriate for topics that are either best learned in a classroom environment, or are considered…
Why can’t I see the MySOA educational pathway? The educational pathway has been discontinued on the SOA website. For questions regarding pathway transitions/conversions, or to inquire about what requirements you still need in order to obtain your ASA/FSA, please email customer service. How do I order exam Study Notes? Study…