SOA – Customer Service Center

Customer Service Center

  • Recording Library Subscription

    • December 21, 2021
    • Dean Ruppert

    How do I activate my subscription? To activate your Library Subscription, Log in to MySOA using your SOA.org credentials. Navigate to the My Professional Development tab. On the My Professional Development tab, you will see the following message: Click the “Activate now!” button. You’ll see a brief activation message, after which a button to…

  • Hashtags

    • November 8, 2021
    • Dean Ruppert

    Why should I use hashtags? Within app functionality, hashtags are key to making your posts searchable. A hashtag is a keyword or phrase that is created by typing the (#) symbol at the start of a word or short phrase that contains no spaces or punctuation. Adding hashtags to your post…

  • Installation & Access

    • Dean Ruppert

    How do I access the SOA Hub? The SOA Hub is available at http://hub.soa.org. To access the Hub, you must have an SOA account. Check if you have an account here. To create an account, register with the SOA. How do I download and install the SOA Hub app? Follow these…

  • Search

    • Dean Ruppert

    How do I search? To search, simply tap the magnifying glass at the top of the app to open search. You are able to search for the following types of content: Search by a member’s name, job title, SOA designation, or primary area of practice. You can also browse a…

  • Connecting & Messaging

    • Dean Ruppert

    How can I find other app members? Use the search function to look up a member by name, job title, SOA designation, or primary area of practice. Browse the member directory in the web version. Open the Activity Feed. On the right side you will see a partial list of Community Members. …

  • Groups

    • November 5, 2021
    • Dean Ruppert

    What are groups? The SOA Hub offers Public and Community groups. Public Groups provide spaces where you can start conversations and gain knowledge from all Hub users. Community Groups offer more centralized spaces to discuss specializations and feature exclusive content, industry news, and additional opportunities. Community Groups are a free benefit…

  • Posting

    • Dean Ruppert

    How do I create a post? Follow these steps to create a post in the app. From any group page or feed, tap the plus icon (+) in the lower right Choose a group for your post Tap the dropdown next to the group name and select a group from…

  • Profile & Settings

    • November 2, 2021
    • Dean Ruppert

    How do I edit my profile? At this time, only your username and photo can be edited within the app. To make other changes to your app profile, you will need to visit the My Account page (login required). Once you have saved the changes to your account, you will…

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Customer Service in U.S.

Email: customerservice@soa.org

Phone: +1-888-697-3900

Monday - Friday, 8 a.m. to 5 p.m. U.S. Central Time.

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Email: asiacustomerservice@soa.org

Phone: +86-10-6580-0686

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