Customer Service Center

Attention: Due to COVID-19 restrictions, seat capacity at Prometric testing centers continues to be affected. If you are unable to find a seat for your exam, click here to see your options.

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Customer Service in U.S.

Email: customerservice@soa.org

Phone: +1-888-697-3900

Monday - Friday, 8 a.m. to 5 p.m. U.S. Central Time.

Customer Service in China

Email: asiacustomerservice@soa.org

Phone: +86-10-6580-0686

Monday - Friday, 9 a.m. to 6 p.m. Beijing Time.