What if I experience technical problems in the e-Learning system?
Please first try to clear the cache/cookies on your web browser to see if that resolves the issue. If you still cannot continue, please contact elearn@soa.org and provide them with a screenshot of the issue (if possible) and the web browser(s) you have tried to use.
What happens if the SOA e-Learning website is not available when I need to upload my FAP EMA, Final Assessment, or ASF Module files?
During planned system outages (i.e., system maintenance, module rollouts or updates, etc.), the candidate is solely responsible for scheduling the download and upload of the Final Assessment so that it does not conflict with the planned outage. Consequently, candidates who do not upload their Final Assessment within 96 hours due to the planned outage will be graded as “Does Not Meet Minimum Requirements.” Candidates will then be required to purchase another attempt for the Assessment. No exceptions will be made. All planned outage schedules are posted in advance in the “News” portion of the e-Learning website. In the event the e-Learning system is not available due to an unscheduled outage thereby preventing candidates from uploading their Assessment files within 96 hours, contact elearn@soa.org.