Questions and answers related to registration cancellations, refunds, and rate adjustments for major meetings.
What is the deadline to request a cancellation, refund, or registration rate adjustment?
Requests must be received by the deadline published in the meeting’s registration information on its webpage. The same deadline applies to cancellations, refunds, and rate adjustments.
Where can I find the deadline for my meeting?
Review the registration information on the meeting’s webpage for the applicable deadline and submission instructions. Deadlines vary by meeting.
Does the deadline apply to presenter and retired registration rates?
Yes. Requests to adjust your registration to a presenter or retired rate must be received by the published deadline.
Can I request a refund or rate adjustment after the deadline?
Requests received after the published deadline, including those submitted after the meeting has ended, generally will not be approved. Exceptions may be considered on a case-by-case basis and require review and approval.
Why do cancellations, refunds, and rate adjustments have the same deadline?
A shared deadline provides a consistent process for all registrants and helps ensure registration changes are addressed promptly.
Who can I contact with general questions related to major meetings?
Email pd@soa.org with general questions related to major meetings.