Customer Service Center

Alert: Prometric is experiencing a technical issue that is keeping candidates from scheduling FSA exam appointments. They are working to resolve this issue as soon as possible.

Trending Questions

Can I register for fall FSA exams and then cancel if I have passed?

My exam got cancelled, what are my options?

How do I request an exam refund?

How do I reschedule an exam?

I cannot find an available seat/testing center, what are my options?

 

Customer Service in U.S.

Email: customerservice@soa.org

Phone: +1-888-697-3900

Monday - Friday, 8 a.m. to 5 p.m. U.S. Central Time.

 

Customer Service in China

Email: asiacustomerservice@soa.org

Phone: +86-10-6580-0686

Monday - Friday, 9 a.m. to 6 p.m. Beijing Time.

Exams

My voucher code is not working.

Where can I find my eligibility/candidate ID?

I requested VEE credit several weeks ago and do not see it on my transcript.

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Technical Support

I cannot access my FAP End-of-Module Assessments.

How do I change my name?

How do I change my email address?

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