Customer Service Center
Alert: Prometric is experiencing a technical issue that is keeping candidates from scheduling FSA exam appointments. They are working to resolve this issue as soon as possible.
Can I register for fall FSA exams and then cancel if I have passed?
My exam got cancelled, what are my options?
How do I request an exam refund?
How do I reschedule an exam?
I cannot find an available seat/testing center, what are my options?
Customer Service in U.S.
Monday - Friday, 8 a.m. to 5 p.m. U.S. Central Time.
Customer Service in China
Monday - Friday, 9 a.m. to 6 p.m. Beijing Time.
My voucher code is not working.
Where can I find my eligibility/candidate ID?
I requested VEE credit several weeks ago and do not see it on my transcript.
I cannot access my FAP End-of-Module Assessments.
How do I change my name?
How do I change my email address?