Customer Service Center
What is a Micro-credential? We bundled some of our pathway steps into three Micro-credentials to make your enhanced education a lot more rewarding. They signal to employers you mastered the curriculum material and are equipped to practice and succeed. Employers recognize SOA’s high standards and reward you for earning ASA…
What if I experience technical problems in the e-Learning system? Please first try to clear the cache/cookies on your web browser to see if that resolves the issue. If you still cannot continue, please contact elearn@soa.org and provide them with a screenshot of the issue (if possible) and the web…
What do I do if I had technical difficulties during my exam? Please follow these steps to report any technical issue on the day of your exam. We are asking exam candidates to follow these steps to report any technical issue: What do I do if Prometric cancels my appointment?…